Order By Phone Fax or Mail

For fast service, telephone your order toll free directly to Customer Service at (800) 455-0644, or FAX it to (858) 455-0703. All that is needed is your purchase order number, the billing and shipping addresses.  To ease the process simply fill out an order form.  If you prefer, mail your order to V&P Scientific, Inc., 9823 Pacific Heights Boulevard, Suite T, San Diego, CA 92121.

  Order Online

You can also e-mail us with your order by filling out an order form, and send it to our e-mail address
orders@vp-scientific.com

  Order Form

Download Order Form (.doc)

 
  Domestic Shipping

Domestic shipments are sent UPS, Federal Express, or best way. All shipments are F.O.B. San Diego, California, and are added to the customer’s invoice. A $5 handling fee is also included.

 
  Shipping Damage

All of our domestic and international shipments are insured for the price of the products. If you receive damaged products from us you must report it to the shipping company and V&P within 48 hours to receive repayment.

For UPS damage claims call:

domestic (800) 742-5877, foreign (800) 782-7892

For Fedex damage claims call:
domestic:(800)463-3339, foreign (866) 477-7532

For V&P Scientific call:
domestic (800) 455-0644, foreign (858) 455-0643

Please save the damaged shipping boxes for the shipping company's insurance officer to inspect and when appropriate document damage with photographs.

  International Shipping

We ship direct to our foreign customers. We only ask that you prepay. Just FAX, e-mail, or order on-line the items you want and we will calculate the shipping charges (UPS International Expedited) and attach a proforma invoice for prepayment. You can send a check in dollars or you can wire the money directly to our bank. Contact us for the bank routing number and our account number. Payments made by wire transfers are subject to an additional $40.00 banking fee.

We also accept Visa and MasterCard on international shipments.  Please note that foreign Visa and MasterCard payments are subject to a 2.5% International Credit Card Assessment fee on the total charge.

  Warranty

• Equipment is guaranteed against defects of manufacture for a period of one year.
   

• Do not attempt to disassemble, modify, or open any product without the approval of V&P Scientific, Inc.  Evidence of any attempts to open and/or modify our product, including any peeling, puncturing, or removal of any labels will void V&P Scientific, Inc. warranty.
   

• Pins for pin tools and replicators

  At the time of shipment to you, we certify that the pins have been validated to the standards of the V&P Scientific Inc. Quality Control Department.  Validation includes thorough cleaning, testing using a FITC assay with the resulting CV listed on an attached Pin Validation Test Results sheet, and a visual inspection.  V&P also certifies that the pins are in new and pristine condition at the time of shipment.

   

  If pins are returned due to poor performance resulting from action by the customer, such as improper or inadequate cleaning, physical damage or other misuse, a charge for pin cleaning and/or replacement will be necessary.

  Returns

No returns on custom items. No returns on products that have been in contact with lab reagents (products such as wands, manifolds, reservoirs, pin tools, etc.).

There is a 25% restocking charge for returns due to customer ordering error.

We try to make sure you have ordered the correct product from the beginning. So if you realize, within a reasonable period of time, that you have ordered the wrong item, we will take it back. But in order to process the return and prepare the product for re-sale we have to charge a fee.

Returns are not accepted without a written authorization. Please contact us for return instructions by phone (858-455-0643) or email (sales@vp-scientific.com).

We would like to have an open return policy, but this is not practical given the nature of the work done by our customers. If the product has been used with hazardous materials (radioactive, biological, chemical) we cannot take it back. If the product has been used with a material that renders it useless or unsellable (such as a dye or material that leaves a visible residue), we cannot take it back. Unfortunately, in most cases this is what will happen to products once they have been used in a research setting.

As long as the product is used as it was designed to be used, then we will make every attempt to make sure that it is functioning for that purpose. Our products are under warranty for materials and workmanship for one year after purchase.
 

  Conditions

* All products are intended to be used for research purposes only.
* They are not to be used for diagnostic purposes.

Product Changes

* We reserve the right to change specifications of our products at any time without notice.

 
  Foreign Distributors

Australia
INBIO
PO Box 890
Eltham, Victoria, 3083
Australia
Ph: 61 3 94396333
Fax: 61 394398280
E-mail: whiteman@inbio.com.au
contact person: Scott Whiteman

United Kingdom:
Web Scientific Limited
Radway Green Venture Park
Crewe CW2 5PR
United Kingdom
Ph: 44(0)1270 875172
Fax: 44(0)1270 878186
E-mail: shirley@webscientific.co.uk
Website: www.webscientific.co.uk
Contact person: Shirley Foster

Japan:
Sowa Trading Company, Inc.
Segi Building, 7-1, 1-Chome Iwamoto-cho
Chiyoda-ku, Tokyo 101-0032, Japan
Ph: 81-3-3862-2700
Fax: 81-3-3862-6300
E-mail: sowat@attglobal.net
Contact person: Susumu Kuwashima